HELP CENTER
General information for your transfer find our detailed terms & conditions here

Usually bookings have to be made at least 48 hours before the date and time of the transfer. If the customer wishes to book a transfer within the next 48 hours, he has to contact Transferbus in order to check availability. Transferbus reserves the right to reject bookings which are made within less than 48 hours before the date and time of the transfer.

The main passenger has to have unlimited legal capacity when the transfer takes place.

 

Every transfer has to be prepaid.

The standard payment method is via credit or debit card (Mastercard, Visa, Visa electron, Maestro). To make the online payment as safe as possible, you will need beside the information on the card, your Mastercard Securecode or Verified by Visa password. This additional information enables an even safer online purchase as it is a password which is only known by you and your credit card institute. Furthermore we offer payment by Paypal, but for this transaction we have to charge an extra fee of 4% of the transfer price. 

The booking confirmation will be sent via email. 

Changes have to be made in writing to reservas@transferbus.com at least 48 hours before the transfer. Changes within less than 48 hours are only considered if the PREMIUM Insurance has been added when making the booking and its conditions are complied (see section N). 

Cancellations have to be made in writing to reservas@transferbus.com. If the customers cancels at least 48 hours before the transfer, he will receive a full refund. Cancellations made less than 24 hours before the transfer day will not be refunded, unless you've booked our Pemium insurance. 

In various destinations (e. g. Barcelona, Madrid, Ibiza, Malta, Cyprus etc.) we offer private and shuttle transfers. Please note that shuttle bookings need to be made at least 48 - 72 hours before departure. Bookings within less than 48 hours can not be accepted. Furthermore Shuttletransfers are only executed from or to official hotels. 

Our local representative will be welcoming you in the arrivals hall with a sign with your name on it.

As it is a shuttle transfer, you will be waiting for other passengers who share the transfer with you.

The waiting time at the airport should not be longer than 30-45 minutes. 

The pickup time needs to be at least 3 hours before the flight departure time. There are various stops on the way to the airport and there might occur small delays. Please be aware that we do not accept any complaints regarding delays of a shuttle transfer if they are not longer than 25 min.

In most of the destinations the pickup time will be notified on the notice board at the accommodation's reception until 24 hours before departure. If the customer can not find the pickup details it is his obligation to confirm the pickup with the local office. The necessary contact details are provided in the booking confirmation. This procedure does not apply for transfers in Malta. 

One (1) suitcase of max. 15kg / 20kg and one (1) hand luggage which has to go on the lab.

If you are traveling with children, you may also use the shuttle service but only if they are min. 12 years old and do not require a child seat. Baby and child seats can not be provided for shuttle transfers. 

The driver will be waiting for the customer in the arrivals hall with a sign with the customer's name on it, from aprox. 15 - 20 minutes after the official landing time, so that the customer has enough time to collect his luggage and make his way to the arrivals hall..

Early arrivals will be considered if possible.

If the flight arrives late the driver will wait for the customer without extra charges. However the customer is asked to inform Transferbus as soon as he knows about the delay.

If the customer can not be located within 60 minutes after the official landing time and if until this time no telephone contact has been made to Transferbus by calling the telephone numbers indicated in the booking confirmation, the customer loses his right for the booked service, reimbursement of eventually occurred additional costs, compensation etc. In doubt of the customer having called Transferbus, the records of Transferbus' telephone provider will be sufficient proof. If the customer has any difficulties locating the driver, Transferbus must be called immediately at the telephone numbers indicated in the booking confirmation. If the customer fails to call Transferbus and for example makes his own transfer arrangements without the authorisation of Transferbus, he loses his right for reimbursement of the booked service, eventually ocurred additional costs, compensation etc.. In doubt of the customer having called Transferbus or Transferbus having tried to contact the customer, the records of Transferbus' telephone provider will be sufficient proof. 

The driver will be waiting for the customer at the time and place stated in the booking. The customer shall be waiting in front of the building with his luggage prepared.

If the vehicle can not park in front of the building the customer is obligated to provide an alternative pickup point. Certainly the driver always tries to arrive at the stated time, however unforeseen circumstances like traffic jams, accidents, road works etc. may lead to a small delay. Therefore Transferbus asks the customer to calculate with 5-10 minutes of courtesy from the stated pickup time.

Transferbus strongly recommends to choose a generous pickup time in order to arrive at the airport at least two hours before the departure time. If the customer insists upon a pickup time later than the recommended one, the customer takes this decision on his own risk and neither Transferbus nor the supplier can be held responsible for any delays, missed flights etc.with refusing to accept the recommended pickup time, the customer looses his right for reimbursement of eventually ocurred additional costs, compensation etc..

If the customer can not be located until the waiting time specified under I) and if until this time no telephone contact has been made to Transferbus by calling the telephone numbers indicated in the booking confirmation, the customer loses his right for the booked service, reimbursement of eventually occurred additional costs, compensation etc.

In doubt of the customer having called Transferbus, the records of Transferbus' telephone provider will be sufficient proof. If the customer has any difficulties locating the driver, Transferbus must be called at the telephone numbers indicated in the booking confirmation. If the customer fails to call Transferbus and for example makes his own transfer arrangements without the authorisation of Transferbus, he loses his right for reimbursement of the booked service, eventually ocurred additional costs, compensation etc. In doubt of the customer having called Transferbus or Transferbus having tried to contact the customer, the records of Transferbus' telephone provider will be sufficient proof. 

• At airports until max. 60 minutes from the official landing time.
• At train stations or similar until max. 30 minutes from the pickup time indicated in the booking.
• At hotels or similar, private addresses or similar or at any other place not mentioned before until max. 10 minutes from the pickup time indicated in the booking.
• If the waiting times have been completed without the appearance of the customer, the transfer is considered as completed and the customer has no right for the booked service, reimbursement of eventually occurred additional costs, compensation etc.

 

The price includes one normal sized suitcase (max. 20kg) and one piece of hand luggage (handbags, small backpacks etc.) per person. Hand luggage has to be transported inside the car.

Carry-ons like e.g. allowed to take into the cabin with Ryanair (10kg) are considered as normal suitcases which have to be transported in the trunk of the car.

With respect to the taxis of 4 seats, the number of permitted suitcases is restricted to two large suitcases or three normal sized suitcases.

The customer shall keep in mind the number of suitcases when making the booking.

If the number of suitcases exceeds the number of permitted suitcases per vehicle, indicated in step 2 of the booking process, Transferbus can not be held responsible if luggage does not fit into the booked vehicle.

Transferbus has to be informed about any extra luggage like wheelchairs, strollers, bicycles etc. when making the booking. If the customer refuses to do so, Transferbus can not be held responsible if items do not fit into the booked vehicle.  

With the finalisation of the booking the customer accepts the transfer being performed with any suitable vehicle with respect to the number of passengers and luggage indicated in the reservation.

Transferbus can not guarantee a certain type of vehicle because of for example possible last minute changes in the schedule, vehicle substitutions etc.

Furthermore Transferbus informs that smoking and the consume of alcohol or any other drugs is strictly forbidden in the vehicles. Tranferbus and the supplier reserve the right to refuse transportation to passengers under the influence of alcohol or any other drugs. 

The customer is obligated to inform Transferbus if he is travelling with minors. Transferbus always intents to provide baby seats or child seats if added in step 4 of the booking process. However in rare occasions, for example because of possible last minute changes in the schedule, vehicle substitutions etc. it may happen that the seats can not be provided. If the customer wishes to be sure to not run the risk of not having a baby seat or child seat, Transferbus recommends to bring their own seat.

In most of the destination, one baby or child seat will be provided free of charge. Every additional seat has a cost of 5€ per seat / per way. In a few cases Transferbus has to charge an extra free for every seat, this will be displayed in step 4 of the booking form.

EXCEPTION TRANSFERS IN CYPRUS: Every seat needs to be charged with 10 € per seat / per way. The amount needs to be paid in cash to the driver (on arrival and departure) 

Every stop the customer wishes besides one pickup and one drop off (i.e. to pick up keys, second pickup / drop off, pickup / drop off at two different terminals at the same airport etc.) has to be indicated in the booking and accepted by Transferbus before the transfer takes place. Furthermore to every extra stop applies an extra cost. The amount may varify depending on the zone / city and type of vehicle.
Transferbus and the supplier reserve the right to reject extra stops which have not been indicated in the booking and accepted by Transferbus before the transfer takes place. 

Transferbus provides its customers an in the transfer industry unique insurance coverage. The following insurances can be added in step 4 of the booking form. 

Basic Protection for your transfer includes:

• CHANGES until 48 hours before your transfer free of charge
• CANCELLATION of your booking until 48 hours before your transfer free of charge and refund of the transfer price
• In case of a Flight Cancellation: CHANGE of your transfer free of charge or CANCELLATION of your booking and refund of the transfer price (Transferbus only needs to be informed about the flight cancellation before the official flight departure time by phone)

 

Exclusive Premium Protection for your transfer includes:

• CHANGES until 12 hours before your transfer free of charge. If the requested changes are not available, refund of the transfer price
• CANCELLATION of your booking until 12 hours before your transfer free of charge, refund of the transfer price (Transferbus only needs to be informed about the cancellation in writing at reservas@transferbus.com)
• In case of a Flight Cancellation: CHANGE of your transfer free of charge or CANCELLATION of your booking and refund of the transfer price (Transferbus only needs to be informed about the flight cancellation before the official flight departure time by phone)